General terms and conditions

1. Enrolment and Confirmation Procedure

The Vox Croatica enrolment form can be found on our website www.voxcroatica.com. Upon receipt of your enrolment form, Vox Croatica will send you a written confirmation of your course reservation.

2. Course Registration Deposit and Payment

There is no course registration deposit. Full payment in cash has to be done at the reception upon the arrival or it can be done in advance via international bank transfer.

Bank details:
Vox Croatica (vl. Zrinka Frleta)
IBAN: HR3824070001100466600
SWIFT: OTPVHR2X
OTP banka d.d.
Domovinskog rata 3
23000 Zadar, Hrvatska

We kindly ask you to arrange your bank transfer and send a copy of the transfer documents on info@voxcroatica.com at least 2 weeks before the beginning of your course.

3. Cancellation of Courses

If the course is paid in advance and cancelled at least 5 days before the beginning of the course, the full amount will be returned less bank charges. If the cancellation is made less than 5 days before the beginning of the course, no refund will be made.

Cancellations after the beginning of the course cannot be refunded. No refund is due in the case of late arrival, early leaving or missing classes.

If there is no sufficient number of students for the group course (min. 3 participants), Vox Croatica reserves the right to offer students individual tailored lessons to equal the amount of the group course.

4. Accommodation

4.1 Accommodation Availability

Depending on availability, Vox Croatica offers accommodation in newly built two-bedroom apartments located within the school complex. The accommodation fee is 25 EUR per person per day. The apartment is shared with another course participant of the same gender. Every participant has its own bedroom. For the apartment details and photos, see our web page www.voxcroatica.com.

4.2 Accommodation Deposit

The accommodation deposit is 100 Euros and is included in the total accommodation price. The deposit has to be paid at least 30 days before the beginning of the course. In the case of cancellation, the deposit is non-refundable. Full payment of the accommodation has to be done at the reception upon the arrival.

Your place is guaranteed once we have received your deposit. Accommodation is only available while you are taking a course in the school. If you want to arrive earlier, or leave later, we will try to arrange this based on vacancy.

You are liable to pay for any damage that you cause during accommodation.

5. Visa Applications

Vox Croatica in no way participates in obtaining visas. It is your responsibility to apply for your visa in good time.

6. Promotional Activity

Student agrees that Vox Croatica may use his/her data (name, surname, photos, and quotes) on its website and Facebook page for promotional purposes without written consent or notification. Objections to this should be made in writing to Vox Croatica before the start of the course.

7. Insurance

Vox Croatica strongly recommends that all students should take out personal, medical and property insurance before travelling abroad. It is the student’s responsibility to take insurance against risks such as loss, damages, illness or injuries to people or property. Vox Croatica will not be liable for any of such risks.

8. General

a. A study hour is 45 minutes.
b. The minimum age for acceptance is 18. For younger students, please contact directly Vox Croatica.
c. The course price includes a language course, additional materials (e.g. copies and learning materials) and a certificate of attendance (minimum 40 hours course). Student books are not included in the course price and they can be provided by Vox Croatica or by a student.
d. In order to fulfil our obligations to you, and in some cases, to the Croatian authorities, it is necessary for us to see and copy your passport (and visa if appropriate).
e. Vox Croatica reserves the right to expel any student in the event of unacceptable behaviour either in the school or in your accommodation. In such case no refund will be given.
f. Although Vox Croatica will always try to respect the stated maximum class size, it reserves the right to exceed the stated maximum class size by one additional participant.
g. Any complaints by a student should be made directly to the Vox Croatica director.
h. If a situation arises that has not been covered by these Terms and Conditions, Vox Croatica reserves the right to take any fair and reasonable action that it thinks appropriate.